Accessibility Statement

Hello Future takes accessibility very seriously and want as many people as possible to be able to use this website to read, download and engage with our content and activities. We are actively working to make the website more accessible to all people and compliant with World Wide Web Consortium (W3C) WAI’s Web Content Accessibility Guidelines 2.1.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • you can’t change colours and contrast levels within the website (although this may be possible on using your device’s in-built accessibility features)
  • you can’t increase text size across the whole website
  • you can’t modify the line height or spacing of text
  • you can’t navigate most of the website using just a keyboard
  • most older PDF documents aren’t fully accessible to screen reader software
  • some embedded videos don’t have captions
  • some id attribute values are duplicated
  • some links do not have discernible text
  • WCAG markup guidelines not met
  • most images do not have alternative text
  • we do not offer material in other format
  • you cannot view all tabbed content on course pages
  • some of our online forms are partially inaccessible using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • some lists are incorrectly formatted
  • elements are missing a lang attribute
  • some frames are missing title attribute
  • elements do not have sufficient color contrast
  • some form elements have missing labels

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, word document, audio recording or braille, then please contact:

We’ll review your request and get back to you within 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website, however if you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Hello Future is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons:

Non compliance with the accessibility regulations

There are some images on the website that don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images later this year. When we publish new content we’ll make sure our use of images meets accessibility standards.

Content that’s not within the scope of the accessibility regulations

Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2.

Some of our PDFs and Word documents are essential to providing course information. By September 2020, we plan to either fix these or have a fully accessible alternative.

Any new PDFs or Word documents we publish after 23rd September 2019 will meet accessibility standards.

What we’re doing to improve accessibility

Hello Future are continuously working to improve the accessibility of the current website. Therefore, we will be updating the website to meet all Web Content Accessibility Guidelines version 2.1 AA standards in the near future.

This statement was prepared on Friday 17th April 2020. It was last updated on Thursday 17th September 2020